Conversational technology is advancing rapidly, with the rise in production and popularity of intelligent personal assistants and virtual agents. But we’re only scratching the surface when it comes to how to craft conversations between machines and humans. At The Dock, Accenture’s R&D hub in Dublin, we’re bridging that gap between design and tech with a project that looks to the future of conversation. We’re exploring the brave new world of conversational design, with research across Accenture, industry and academia. In this talk, Grace will share some considerations and suggestions to help navigate this exciting new space.