CEO at Webio

CEO of ‘The Conversational Middleware Company’  he is passionate about bringing conversational messaging and voice-first technology to the entreprise and enabling them to use the power of AI to automate conversations via autonomous smart chatbots or blended live agent engagement. Applying Machine Learning, NLP and Webio’s Propensity Indicator X to deliver optimal customer conversation outcomes.

He brings to the table over 20 years’ management experience within the telecommunications, retail, financial services and travel sectors, particularly in implementing operational best practices and budget control systems.